• Onboarding customers, ensuring their success, and driving long-term satisfaction are mission critical in the world of cloud-based software solutions.  For us, that means ensuring all of our customer-facing roles understand our customers’ definitions of success.

    From the moment we onboard and welcome a new customer – from implementation through to production – we’re proactive. We stay engaged. We strive for one end-goal: to ensure every customer remains a “customer for life.”

    The Experience of Onboarding in the Cloud

    Two unique situations recently reminded me of how radically different and

    Posted by on May 13, 2015
    Topics: EPM
  • Meeting the Needs of Operations Analysts

    Business modeling is considered an essential element of the planning process within EPM. Modeling sheds light on the causes, not just the effects, of changes in variables that impact business performance.

    It facilitates “what if” discussions and enables decision makers to identify and capitalize on opportunities for profitable growth while minimizing risk.

    When it comes to modeling outside of Finance, CFOs have lost control. Operational business models typically aren’t aligned with the financial plans and forecasts. Modeling is happening in departments

    Posted by on April 14, 2015
    Topics: EPM