• The concept of KPIs, or key performance indicators, has been around for many years. I was first exposed to them in the late 1980s while working in a strategic planning team to create an EIS (executive information system) for my company’s CEO and senior management team. 

    This basically involved identifying the key metrics or KPIs the executives wanted to see on their computer screens when they logged on each day.  Once these were determined, we then started developing the reports and charts that would be displayed.  This included metrics related to Sales, Expenses, Employees, and Customers.

    Posted by on December 22, 2016
    Topics: KPIs
  • Key performance indicators, or KPIs, are a critical component of an overall corporate or enterprise performance management (CPM/EPM) process. 

    They play an important part in monitoring financial and operational results on a regular basis, and highlighting areas that might need attention. But there are many considerations here:

    • How do you select the right KPIs and align them to the strategy?
    • How do you communicate KPIs and get your team to manage to them? How do you tie them to compensation?
    • And how do you update or adjust KPIs over time?

    These are questions that were addressed at a panel

    Posted by on November 17, 2016
    Topics: EPM
  • Metrics and key performance indicators (KPIs) are an important component of enterprise performance management (EPM).  They help executives and management understand how the business is performing against its goals to help drive decision-making. 

    However CFOs, CEOs, and other executives should ensure they are using a mix of both lagging and leading KPIs to understand how the business is performing currently, as well as how it may perform in the future.

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    Consider two cellular communication companies.  Company “A” closely monitors the number of

    Posted by on August 4, 2015
    Topics: EPM