Why Would Satisfied Oracle Hyperion Customers Leave?

I recently led a panel discussion with three ex Hyperion customers. I always love talking to our customers. It energizes me because I learn something new every time. Plus they help us get better, and they’re generally excited about the product – what’s not to love about that?


The panelists had a great mix of experience.  It included Laura Juarez, Corporate Controller at Cole Parmer, Tim McKeil, Director of Financial Systems at EarthLink, and Paul Peterson, CFO at Philadelphia Mixing Solutions.


 All of them had migrated from Oracle Hyperion for enterprise performance management (EPM) to Host Analytics. Between them, they used the full range of Oracle Hyperion’s EPM software offerings: Planning, Financial Management (HMF), and Enterprise.

 Watch The Panel Replay


While the panelists had different reasons that sent them in search of alternatives, they had something in common once they started searching: they all ran very good – and thorough – evaluation processes. 

  • They were very clear on their requirements.
  • They involved IT and/or the auditors.
  • They included a range of solutions.


(Lucky for us, they included cloud vendors.)


But one thing they said early in our discussion struck me because it was hard to believe. They were all happy with Oracle Hyperion and were predisposed to stay, which of course led me to ask one question – why?  Why would a happy customer switch software vendors?


Their answer was interesting, but made perfect sense.


During their evaluation, they discovered that the functionality of the cloud solutions they evaluated were more robust than they thought.   And Host Analytics could specifically meet the key EPM requirements they had defined. Once they verified this, the cloud benefits became more important and appealing, adding value in ways Oracle could not. In the end moving to the cloud became a no-brainer.


If you’re interested hearing more from the panelists, you can access a recording of the event. In it, they also cover how they set their requirements, best practices on running an evaluation, and recommendations on implementations.


If you want to hear about the Host Analytics EPM solution and how it compares to Oracle Hyperion, check out the information on our website.


If you are interested in more information about Oracle Hyperion and the cloud, “Top 3 Reasons Finance Users Get Stuck With Oracle Hyperion” and “Oracle Audits? The Real Story Is Oracle’s Fake Cloud!” are a good start.

Posted by on August 19, 2016
Topics: Oracle
Andre Lafayette

I'm Andre Lafayette, Sr. Director of Strategic Marketing at Host Analytics. My career started in accounting, finance at companies ranging from a small Silicon Valley startup, Pillar Corporation, to a large CPG company, Dreyer’s Grand Ice Cream. I used a wide range of systems, and did it all, from tagging fixed assets and implementing accounting software to closing the books and generating final board packages. My analytical and financial backgrounds have served me well in my career. After a long run in marketing at CPG companies, my career has come full circle. My path back to finance and accounting started with a move to Intuit, where I worked in a division dedicated to improving the lives of accounting professionals. I currently market to professionals doing what I used to do in corporate accounting and finance. One of my goals is to help them see the shortcomings of Oracle Hyperion and get them to move to cloud-based EPM.

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